Ronda Berntsen is principal of Berntsen Consulting, an organizational development consulting company. She specializes in a variety of business development areas, including strategic planning, leadership coaching and development, team building, facilitation and training.

Ronda has over twenty-five years of professional work experience as an organizational development specialist, manager, healthcare clinician and adjunct faculty.

Through her guidance, organizations have realized

• Higher customer satisfaction scores
• Improved work efficiency
• Increased employee retention

Ronda holds an M.S. in Management from Antioch New England Graduate School, a B.S. in Management of Health Sciences, and an A.S. in Radiologic Technology. She has attended the Organizational Development Academy affiliated with Peak Development and Villanova University.

Publications:

• Hudon P, Berntsen R: Efficient and Effective ACLS Recertification: A Computer-based Strategy.

  Journal of Emergency Nursing 2003 Apr 29(2): 102

Lisa Sieverts is certified as a Project Management Professional (PMP) by the Project Management Institute (PMI), a global leader in the development of standards for the practice of project management. Lisa has 12 of years experience working as a systems administrator and project manager for Hewlett-Packard in California and Idaho. Lisa also teaches at the graduate level and is an experienced meeting facilitator and workshop leader. She holds an MBA from the University of California at Los Angeles (UCLA).

Recent Clients Include:

• Northfield Mount Hermon School
• City of Keene, NH
• Marlboro College Graduate Center
• Vision Financial Corporation

Greg Hessel is a professional trainer, facilitator, and consultant. He is also an adjunct faculty in Woodbury College's Masters in Mediation Program and the Director of Cheshire Mediation in Keene, NH. Greg helps families, communities and organizations grow, change and manage conflict by facilitating difficult conversations, facilitating strategic planning, training, building strong teams, managing change and redesigning organizational structures.

Greg is a graduate of Woodbury College's Conflict Management program and has a Masters in Science in Organizational Development from American University in Washington DC. He has over 1500 hours of specialized training and full-time experience in conflict management. Prior to starting to work for Cheshire Mediation in 1997, Greg spent time working in Bosnia, El Salvador and Nicaragua, and while in Nicaragua he was part of a team that successfully negotiated the release of a kidnapped member of the Italian clergy.

Publications:

• The Cost and Management of Organizational Conflict,

  NH Business Review, Manchester, NH, July 11 - 24, 2003

• Listening in Prayer and Peacemaking,

  Lay Mission Handbook Series, Catholic Network of Volunteer Service, Washington, DC, Volume 3 Number 7

• Truth and the Contras, in Ways Out,

  ed. Gene Knudson-Hoffman. John Daniel & Company, Santa Barbara, CA, 1989. Pages 124-126.

• Making Peace with Pain,

  Fellowship, Nyack, NY, July\August 1995

Christopher C. Roland, Ed.D. is Founder and Managing Principal of Roland/Diamond Associates, Inc. (RDA) based in Hancock, New Hampshire, and West Hartford, Connecticut. For the past eighteen years, Chris has worked with individuals and their teams to develop and enhance trusting collaborative relationships and cultures that lead to increased work satisfaction and productivity.

Tools and processes that he utilizes to help meet client goals include:

• Trust Building® at Work (through the Reina Trust Building Institute®)
• Mayer-Salovey-Caruso Emotional Intelligence Test (TM) (MSCEIT)
• Adversity Response Profile® (ARP)
• Myers-Briggs Type Indicator® (MBTI)
• Working in Teams (TM) (WIT)

Chris received his doctorate in education from Boston University. His dissertation was The Transfer of an Outdoor Managerial Training Program to the Workplace.

Publications:

• Insights into Improving Organizational Performance

  Quality Progress

• The Ins and Outs of Experiential Training

  Training & Development

• Do It... and Understand! The Bottom Line on Corporate Experiential Learning

  Kendall-Hunt

Eric Own Russell is a professional coach, consultant, and motivational teacher/speaker. He is the founder of Lifework Coaching Group, a practice that focuses on helping leaders lead, personal and career growth, and organizational advancement. He provides technical and developmental coaching to organizations, individuals and teams to promote: authentic leadership; motivated teams; synergistic work relationships; and increased productivity.

Mr. Russell has over a quarter century of management and leadership experience across the for-profit and nonprofit sectors. He has held senior management positions in large national financial institutions and local nonprofit community organizations. He has developed and facilitates the organization transforming seminar “Leadership the Expression of Who You Are”, and leads speed coaching for change (one-to-one course correcting meetings with leaders to address their most challenging issues).

His leadership and organizational coaching clients include: the Clinical Laboratory Managers Association, Community College of Vermont, International Credit Association, the Vermont Partnership for Fairness and Diversity, the Northern New England Chapter of the American Institute of Banking, and The Vermont Mortgage Bankers Association.

Mr. Russell received an A.B. in Organizational Behavior and Management from Brown University in Providence Rhode Island.