Ronda Berntsen is principal of Berntsen Consulting, an organizational development consulting company. She specializes in a variety of business development areas, including strategic planning, leadership coaching and development, team building, facilitation and training.

Ronda has over twenty-five years of professional work experience as an organizational development specialist, manager, healthcare clinician and adjunct faculty.

Through her guidance, organizations have realized

• Higher customer satisfaction scores
• Improved work efficiency
• Increased employee retention

Ronda holds an M.S. in Management from Antioch New England Graduate School, a B.S. in Management of Health Sciences, and an A.S. in Radiologic Technology. She has attended the Organizational Development Academy affiliated with Peak Development and Villanova University.

Publications:

• Hudon P, Berntsen R: Efficient and Effective ACLS Recertification: A Computer-based Strategy.

  Journal of Emergency Nursing 2003 Apr 29(2): 102

Lisa Sieverts is certified as a Project Management Professional (PMP) by the Project Management Institute (PMI), a global leader in the development of standards for the practice of project management. Lisa has 12 of years experience working as a systems administrator and project manager for Hewlett-Packard in California and Idaho. Lisa also teaches at the graduate level and is an experienced meeting facilitator and workshop leader. She holds an MBA from the University of California at Los Angeles (UCLA).

Recent Clients Include:

• Northfield Mount Hermon School
• City of Keene, NH
• Marlboro College Graduate Center
• Vision Financial Corporation

Greg Hessel is a professional trainer, facilitator, and consultant. He is also an adjunct faculty in Woodbury College's Masters in Mediation Program and the Director of Cheshire Mediation in Keene, NH. Greg helps families, communities and organizations grow, change and manage conflict by facilitating difficult conversations, facilitating strategic planning, training, building strong teams, managing change and redesigning organizational structures.

Greg is a graduate of Woodbury College's Conflict Management program and has a Masters in Science in Organizational Development from American University in Washington DC. He has over 1500 hours of specialized training and full-time experience in conflict management. Prior to starting to work for Cheshire Mediation in 1997, Greg spent time working in Bosnia, El Salvador and Nicaragua, and while in Nicaragua he was part of a team that successfully negotiated the release of a kidnapped member of the Italian clergy.

Recent Clients Include:

• State of Vermont Department of Health
• Retreat Healthcare
• Gardner Public Schools
• United Way of Windham County

Publications:

• The Cost and Management of Organizational Conflict,

  NH Business Review, Manchester, NH, July 11 - 24, 2003

• Listening in Prayer and Peacemaking,

  Lay Mission Handbook Series, Catholic Network of Volunteer Service, Washington, DC, Volume 3 Number 7

• Truth and the Contras, in Ways Out,

  ed. Gene Knudson-Hoffman. John Daniel & Company, Santa Barbara, CA, 1989. Pages 124-126.

• Making Peace with Pain,

  Fellowship, Nyack, NY, July\August 1995

Douglas F. Challenger is a professor at Franklin Pierce University's home residential campus in Rindge, New Hampshire, where he has taught sociology since 1992. He earned his M.A. and Ph.D. from the Maxwell School of Citizenship and Public Affairs at Syracuse University. Doug founded and directed the New England Center for Civic Life at Franklin Pierce and created several of it's flagship programs on diversity and civic education. For nearly a decade, as a member of the Center and as an independent consultant, he has worked on college campuses and in New Hampshire communities on projects that foster productive civic engagement and community dialogue on issues of local and national importance. He has a wealth of experience working with the National Issues Forums and other approaches to public conversation. He has been an associate of the Kettering Foundation of Dayton, Ohio, a research foundation whose primary objective is to learn how democracy can work better through citizen participation, and was a Senior Fulbright Scholar in Slovenia, where he lectured on topics related to religion, politics, and foundations for democracy during that country's transition from communism to democracy in the mid-1990s.

Recent Clients Include:

• State University of New York at Purchase (Provost's Office)
• Charles F. Kettering Foundation
• American Bar Association
• New Hampshire Humanities Council

Publications:

• Durkheim Through the Lens of Aristotle: Durkheimian, Postmodernist, and Communitarian Responses to the Enlightenment

  Rowman & Littlefield Publishers, 1994.

Christopher C. Roland, Ed.D. is Founder and Managing Principal of Roland/Diamond Associates, Inc. (RDA) based in Hancock, New Hampshire, and West Hartford, Connecticut. For the past eighteen years, Chris has worked with individuals and their teams to develop and enhance trusting collaborative relationships and cultures that lead to increased work satisfaction and productivity.

Tools and processes that he utilizes to help meet client goals include:

• Trust Building® at Work (through the Reina Trust Building Institute®)
• Mayer-Salovey-Caruso Emotional Intelligence Test (TM) (MSCEIT)
• Adversity Response Profile® (ARP)
• Myers-Briggs Type Indicator® (MBTI)
• Working in Teams (TM) (WIT)

Chris received his doctorate in education from Boston University. His dissertation was The Transfer of an Outdoor Managerial Training Program to the Workplace.

Publications:

• Insights into Improving Organizational Performance

  Quality Progress

• The Ins and Outs of Experiential Training

  Training & Development

• Do It... and Understand! The Bottom Line on Corporate Experiential Learning

  Kendall-Hunt